VitalSource Status

All Systems Operational

LearnKit APIs Operational

V3/V4 APIs Operational

Notes and Highlights Synchronization Operational

VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations Operational

Bookshelf Online Operational

Manage Platform Operational

Store, Sampling and Ecommerce Platform Operational

VitalSource Studio Operational

VitalSource Explore Operational

Analytics Operational

Acrobatiq Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

VitalSource Catalog issues

Resolved - This incident has been resolved, but there are places where are our catalogs are still catching up.
Jan 18, 17:31 CST

Monitoring - Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This currently is causing issues in other VitalSource applications.

- VitalSource Upload: After creating new books/materials in our system, it may take a few hours before you can upload your file.
- VitalSource Manage: Newly created content may take a few hours before it can be found in search.
- V3/V4 Catalogs: Some custom pricing and custom ISBNs may not be up to date in your catalog.
- Booklist Manager: Newly added content may take a few hours before it can be made "Available."
- Explore: Explore issue have been resolved.
Jan 18, 14:35 CST

Identified - Our V3/V4 Catalog systems had an issue which caused catalog updates to fall behind. (Other V3/V4 APIs are unaffected.) This also is causing issues issues in other VitalSource applications.

- VitalSource Upload: New learning materials may not be able to added via the Upload application.
- VitalSource Manage: Newly created content may not be found via search.
- V3/V4 Catalogs: Some content may not be updated in catalogs, including the addition of new material, and distribution and price changes on existing materials.
- Booklist Manager: Booklist may be unable to move a request to “Available” until this issue is resolved.
- Explore: New content may not have been added to Explore collections until this issue is resolved.
Jan 18, 12:45 CST

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.