All Systems Operational
LearnKit APIs Operational
V3/V4 APIs Operational
Notes and Highlights Synchronization Operational
VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations Operational
Bookshelf Online Operational
Manage Platform Operational
Store, Sampling and Ecommerce Platform Operational
VitalSource Studio Operational
VitalSource Bridge Operational
Analytics Operational
Acrobatiq Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday 27-Feb-2021 from 6:00 – 7:00 am US EST (11:00 –12:00 UTC), VitalSource will be undergoing system maintenance, which will impact several systems at VitalSource. We anticipate that this maintenance window will take no more than the one hour scheduled.

Fully Offline VitalSource Systems
• The following systems will be offline for the entirety of this maintenance window:
o VitalSource Manage
o VitalSource Launch
- All LMS integrations will be unable to login new users or add/access content
- VitalSource will not be able to authenticate new users via:
- Federation, Azure, OpenID, SAML or IP address
o All V3/V4 APIs including Catalogs
o All E-commerce systems and VitalSource Stores, including Instructor Sampling.
o All Explore functionality

Some Functionality Offline
• Bookshelf Online
o Bookshelf Online will remain available, but users cannot log in during the maintenance window or add new content.
• Acrobatiq
o Acrobatiq will remain available, but users cannot log in during the maintenance window or add new content.
• Bookshelf installed App(s)
o Fully functional for signed-in users. Users cannot add new content during the maintenance window.
• Verba Connect will continue to function, but with reduced functionality.
o Other Verba products such as Collect, Compare and Compete will not be impacted.

Please sign up for live updates during the maintenance window at status.vitalsource.com.
Posted on Jan 21, 15:08 CST
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - This incident has been resolved.
Jan 14, 14:02 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 13:22 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 12:08 CST
Investigating - We are investigating reports of API requests without Accept headers not receiving proper content type response to our APIs.
Jan 14, 11:56 CST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.