All Systems Operational
LearnKit APIs Operational
V3/V4 APIs Operational
Notes and Highlights Synchronization Operational
VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations Operational
Bookshelf Online Operational
Manage Platform Operational
Store, Sampling and Ecommerce Platform Operational
VitalSource Studio Operational
VitalSource Bridge Operational
Analytics Operational
Acrobatiq Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 05:29 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 CST
Scheduled - On Saturday 27-Feb-2021 from 6:00 – 7:00 am US EST (11:00 –12:00 UTC), VitalSource will be undergoing system maintenance, which will impact several systems at VitalSource. We anticipate that this maintenance window will take no more than the one hour scheduled.

Fully Offline VitalSource Systems
• The following systems will be offline for the entirety of this maintenance window:
o VitalSource Manage
o VitalSource Launch
- All LMS integrations will be unable to login new users or add/access content
- VitalSource will not be able to authenticate new users via:
- Federation, Azure, OpenID, SAML or IP address
o All V3/V4 APIs including Catalogs
o All E-commerce systems and VitalSource Stores, including Instructor Sampling.
o All Explore functionality

Some Functionality Offline
• Bookshelf Online
o Bookshelf Online will remain available, but users cannot log in during the maintenance window or add new content.
• Acrobatiq
o Acrobatiq will remain available, but users cannot log in during the maintenance window or add new content.
• Bookshelf installed App(s)
o Fully functional for signed-in users. Users cannot add new content during the maintenance window.
• Verba Connect will continue to function, but with reduced functionality.
o Other Verba products such as Collect, Compare and Compete will not be impacted.

Please sign up for live updates during the maintenance window at status.vitalsource.com.
Jan 21, 15:08 CST
Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 15:46 CST
Update - We are continuing to monitor for any further issues.
Feb 25, 15:15 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 15:15 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 14:44 CST
Investigating - We are currently investigating this issue.
Feb 25, 13:31 CST
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.