We are seeing broad issues across our applications related to broad issues at Google Cloud

Incident Report for VitalSource

Resolved

This incident has been resolved.

Posted Jun 29, 2020 - 12:21 CDT

Update

We are continuing to monitor for any further issues.

Posted Jun 29, 2020 - 12:21 CDT

Update

We are continuing to monitor for any further issues.

Posted Jun 29, 2020 - 11:45 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 29, 2020 - 11:22 CDT

Update

Most of our services are back, we continue to work with google on complete resolution.

Posted Jun 29, 2020 - 11:17 CDT

Update

Google has identified and is working the issue: https://status.cloud.google.com/incident/cloud-networking/20005

Posted Jun 29, 2020 - 10:52 CDT

Identified

Seems like a broad based issue at Google Cloud. We are working to recover our services as quickly as we can.

Posted Jun 29, 2020 - 10:17 CDT

Investigating

We are currently investigating this issue.

Posted Jun 29, 2020 - 10:09 CDT

This incident affected: V3/V4 APIs, Notes and Highlights Synchronization, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Store, Sampling and Ecommerce Platform, VitalSource Studio, VitalSource Explore, Analytics, and Acrobatiq.