Slowness across our systems

Incident Report for VitalSource

Resolved

This incident has been resolved.
Posted Nov 09, 2023 - 14:13 EST

Update

We are continuing to monitor for any further issues.
Posted Nov 09, 2023 - 13:50 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 09, 2023 - 13:33 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 09, 2023 - 13:21 EST

Investigating

We are currently investigating this issue.
Posted Nov 09, 2023 - 13:15 EST
This incident affected: V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, and Store, Sampling and Ecommerce Platform.