Slowness across our systems

Incident Report for VitalSource

Resolved

This incident has been resolved.

Posted Nov 09, 2023 - 13:13 CST

Update

We are continuing to monitor for any further issues.

Posted Nov 09, 2023 - 12:50 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2023 - 12:33 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 09, 2023 - 12:21 CST

Investigating

We are currently investigating this issue.

Posted Nov 09, 2023 - 12:15 CST

This incident affected: V3/V4 APIs, Notes and Highlights Synchronization, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, and Store, Sampling and Ecommerce Platform.