The root cause of this incident was related to the way we handle SSL certificates in our API redirect layer, which in turn caused a narrow set of SSOs into our Bookshelf product to fail. This issue was exposed when our proxy networking layer did a routine cycle of a certificate. We have corrected this issue and audited our systems for any other scenarios where this might occur.
Posted Jan 06, 2022 - 14:55 CST
Resolved
This incident has been resolved.
Posted Jan 06, 2022 - 09:49 CST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2022 - 09:21 CST
Update
We are continuing to investigate this issue.
Posted Jan 06, 2022 - 08:22 CST
Update
We are continuing to investigate this issue.
Posted Jan 06, 2022 - 08:21 CST
Investigating
We are currently investigating this issue.
Posted Jan 06, 2022 - 08:21 CST
This incident affected: V3/V4 APIs and Bookshelf Online.