Service Disruption

Incident Report for VitalSource

Resolved

All systems are operational.

Posted Jan 08, 2025 - 10:56 EST

Monitoring

We experienced a service disruption due to a Google Cloud networking issue. Systems have recovered and are now operational. We continue to monitor the situation.

Posted Jan 08, 2025 - 10:38 EST

Update

We are continuing to investigate this issue.

Posted Jan 08, 2025 - 10:33 EST

Investigating

We are currently investigating an issue impacting multiple applications.

Posted Jan 08, 2025 - 10:26 EST

This incident affected: V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Store, Sampling and Ecommerce Platform, VitalSource Explore, Analytics, Acrobatiq, Verba Collect, Verba Connect, Verba Compete, and Verba Compare.