Investigating issues impacting login

Incident Report for VitalSource

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 16:40 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 30, 2023 - 16:36 EDT

Monitoring

Our systems are recovering but we are waiting on Cloudflare to declare that the incident is over.

Posted Oct 30, 2023 - 16:36 EDT

Identified

We have identified the issue impacting login. It is due to a widespread Cloudflare availability issue impacting Cloudflare Pages and Cloudflare KV. More information can be found here: https://www.cloudflarestatus.com/

Posted Oct 30, 2023 - 16:21 EDT

Investigating

We are investigating an issue impacting Bookshelf, Acrobatiq and Store login.

Posted Oct 30, 2023 - 16:06 EDT

This incident affected: Bookshelf Online, Store, Sampling and Ecommerce Platform, VitalSource Explore, and Acrobatiq.