Multiple Systems Degraded Performance

Incident Report for VitalSource

Postmortem

Several of our systems were impacted by an incident on one of our caching clusters that started exhibiting irregular behavior. We mitigated the issue and are adding additional capacity to avoid any future issues.

Posted Aug 24, 2021 - 06:51 EDT

Resolved

This incident has been resolved.
Posted Aug 23, 2021 - 23:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 23, 2021 - 23:48 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 23, 2021 - 23:11 EDT

Investigating

We are currently investigating this issue.
Posted Aug 23, 2021 - 23:10 EDT
This incident affected: VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Manage Platform, Store, Sampling and Ecommerce Platform, and VitalSource Explore.
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