Google Cloud Issues

Incident Report for VitalSource

Resolved

This incident has been resolved. see: https://status.cloud.google.com/incident/zall/20005

Posted Apr 08, 2020 - 12:26 EDT

Update

We are continuing to monitor for any further issues.

Posted Apr 08, 2020 - 11:48 EDT

Monitoring

Google cloud has not issued an all-clear, but our services appeared to have recovered. We will keep monitoring.

Posted Apr 08, 2020 - 11:33 EDT

Identified

We are seeing signs that this is recovering.

Posted Apr 08, 2020 - 11:05 EDT

Investigating

Google Cloud Platform is having issues which is impacting several of our services

Posted Apr 08, 2020 - 10:36 EDT

This incident affected: V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Store, Sampling and Ecommerce Platform, VitalSource Explore, Analytics, and Acrobatiq.