Store payment processing

Incident Report for VitalSource

Resolved

This incident has been resolved.

Posted Aug 30, 2020 - 10:09 CDT

Monitoring

We believe the issues have cleared.

Posted Aug 30, 2020 - 10:00 CDT

Update

Processing has improved. We believe that this is related to broad internet issues across the US.

Posted Aug 30, 2020 - 09:41 CDT

Identified

This may be related to broad CDN issues reported through out the US.

Posted Aug 30, 2020 - 09:12 CDT

Investigating

Our student store payment processor is having trouble processing credit card payments. We are working with them to solve the problem.

Posted Aug 30, 2020 - 08:28 CDT

This incident affected: Store, Sampling and Ecommerce Platform.