Slowness across our systems

Incident Report for VitalSource

Resolved

This incident has been resolved.
Posted Nov 20, 2020 - 10:56 EST

Update

We are continuing to monitor for any further issues.
Posted Nov 20, 2020 - 10:51 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 20, 2020 - 10:48 EST

Investigating

We are getting reports of slowness responses across our systems, we are investigating.
Posted Nov 20, 2020 - 10:26 EST
This incident affected: V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, and Store, Sampling and Ecommerce Platform.