Slowness across our systems

Incident Report for VitalSource

Resolved

This incident has been resolved.

Posted Nov 20, 2020 - 09:56 CST

Update

We are continuing to monitor for any further issues.

Posted Nov 20, 2020 - 09:51 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2020 - 09:48 CST

Investigating

We are getting reports of slowness responses across our systems, we are investigating.

Posted Nov 20, 2020 - 09:26 CST

This incident affected: V3/V4 APIs, Notes and Highlights Synchronization, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, and Store, Sampling and Ecommerce Platform.