Issues across our services

Incident Report for VitalSource

Postmortem

On Sunday June 2, 2019, VitalSource services had intermittent connectivity issues related to the widely reported network issues with the Google Cloud Platform. Our customers may have experienced issues connecting to our services during the period of the Google Cloud Event, roughly 14:50 – 18:30 Eastern time.

Our monitoring and alerting all behaved as expected and our systems recovered quickly as Google resolved issues.

More information on the Google Cloud event can be found here: https://status.cloud.google.com/incident/compute/19003

Posted Jun 03, 2019 - 12:31 CDT

Resolved

This incident has been resolved.

Posted Jun 02, 2019 - 19:55 CDT

Monitoring

VitalSource systems are working, but we are waiting an all-clear from Google Cloud. We continue to monitor the situation.

Posted Jun 02, 2019 - 15:16 CDT

Identified

Issues on the Google Cloud Platform are impacting our services. We are monitoring

Posted Jun 02, 2019 - 14:07 CDT

This incident affected: V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Store, Sampling and Ecommerce Platform, VitalSource Explore, and Analytics.