Intermittent slowness issues

Incident Report for VitalSource

Resolved

This incident has been resolved.

Posted Sep 16, 2020 - 15:47 CDT

Monitoring

Issues appeared to have cleared, we are monitoring.

Posted Sep 16, 2020 - 15:29 CDT

Investigating

We are experiencing intermittent slowness issues across the VitalSource ecosystem, we are investigating.

Posted Sep 16, 2020 - 14:25 CDT

This incident affected: V3/V4 APIs, Notes and Highlights Synchronization, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Store, Sampling and Ecommerce Platform, VitalSource Studio, VitalSource Explore, Analytics, and Acrobatiq.